Fixing Touchscreen Problems on HP Laptops

by

Fixing Touchscreen Problems on HP Laptops is a convenient feature that allows for intuitive interaction with your device. However, when the touchscreen stops working, it can be frustrating and inconvenient. If you’re experiencing issues with your HP laptop’s touchscreen, don’t worry. This guide will walk you through various troubleshooting methods to help you resolve the problem.

Common Causes of Touchscreen Issues

Before diving into the solutions, it’s helpful to understand why touchscreen problems occur. Here are some common causes:

  • Driver Issues: Outdated, missing, or corrupted touchscreen drivers can prevent proper functionality.
  • Hardware Malfunctions: A damaged screen or internal component could be at fault.
  • Software Glitches: Bugs in the operating system or conflicts with other software may disable touchscreen capabilities.
  • Windows Update Issues: A recent Windows update might have caused an incompatibility with the touchscreen driver.
  • Power Management Settings: Some settings designed to save power can inadvertently disable the touchscreen.
  • Physical Damage: Cracks or excessive pressure on the screen may interfere with its responsiveness.

Step-by-Step Solutions to Fix Touchscreen Problems

1. Restart Your Laptop

Before trying more advanced troubleshooting, restart your HP laptop. A simple reboot can resolve minor glitches and software conflicts that might be causing the touchscreen issue.

2. Enable the Touchscreen in Device Manager

If your touchscreen has been disabled, enabling it in Device Manager may solve the problem.

  1. Press Windows + X and select Device Manager.
  2. Expand Human Interface Devices.
  3. Look for HID-compliant touch screen.
  4. Right-click and select Enable (if available).
  5. Restart your laptop and check if the touchscreen is working.

3. Update or Reinstall Touchscreen Drivers

Faulty or outdated drivers are one of the most common reasons for touchscreen failures.

Update Drivers:

  1. Open Device Manager.
  2. Expand Human Interface Devices.
  3. Right-click HID-compliant touch screen and select Update driver.
  4. Choose Search automatically for updated driver software.
  5. Restart your laptop.

Reinstall Drivers:

  1. Follow steps 1-3 above but select Uninstall device.
  2. Confirm the uninstallation and restart your laptop.
  3. Windows should automatically reinstall the necessary drivers.

4. Check Windows Touchscreen Settings

Sometimes, Windows settings can disable the touchscreen feature.

  1. Open Settings (Windows + I).
  2. Go to Devices > Touchpad.
  3. Ensure that Touchscreen (if available) is turned on.

5. Run the Windows Troubleshooter

Windows has built-in troubleshooting tools that can help detect and fix touchscreen issues.

  1. Open Settings (Windows + I).
  2. Go to Update & Security > Troubleshoot.
  3. Click Additional troubleshooters.
  4. Select Hardware and Devices and run the troubleshooter.
  5. Follow the on-screen instructions.

6. Disable and Re-enable the Touchscreen

A quick disable-reenable process can sometimes fix touchscreen glitches.

  1. Open Device Manager.
  2. Locate HID-compliant touch screen under Human Interface Devices.
  3. Right-click and select Disable device.
  4. Wait a few seconds, then right-click and select Enable device.
  5. Restart your laptop.

7. Adjust Power Management Settings

Windows may disable the touchscreen to save power, leading to unresponsiveness.

  1. Open Device Manager.
  2. Expand Human Interface Devices.
  3. Right-click HID-compliant touch screen and select Properties.
  4. Navigate to the Power Management tab.
  5. Uncheck Allow the computer to turn off this device to save power.
  6. Click OK and restart your laptop.

8. Check for Windows Updates

Microsoft regularly releases updates that may fix touchscreen-related bugs.

  1. Open Settings (Windows + I).
  2. Go to Update & Security > Windows Update.
  3. Click Check for updates.
  4. If updates are available, install them and restart your laptop.

9. Perform a System Restore

If your touchscreen stopped working after a recent update or installation, rolling back to a previous restore point might help.

  1. Type Restore in the Windows search bar and select Create a restore point.
  2. Click System Restore and follow the on-screen instructions.
  3. Choose a restore point from before the issue occurred.
  4. Confirm and let the process complete.

10. Check for Physical Damage

If your laptop has been dropped or exposed to extreme conditions, physical damage might be the cause. Inspect the screen for cracks or irregularities. If you suspect hardware damage, consult an HP service center for repair or replacement.

11. Reset Your HP Laptop

If all else fails, resetting your laptop to factory settings might resolve the issue.

  1. Open Settings (Windows + I).
  2. Navigate to Update & Security > Recovery.
  3. Under Reset this PC, click Get started.
  4. Choose Keep my files (to preserve personal files) or Remove everything (for a fresh start).
  5. Follow the on-screen instructions to complete the reset.

Conclusion

HP laptop touchscreen issues can be frustrating, but most problems can be resolved with the steps outlined above. Start with basic troubleshooting, like restarting your laptop and enabling the touchscreen in Device Manager, before moving on to more advanced solutions like updating drivers or performing a system restore. If none of these methods work, you may need professional assistance from HP support. With patience and careful troubleshooting, you can restore your touchscreen functionality and get back to a seamless computing experience.

You May Also Like: How to Resolve HP Laptop Freezing or Crashing Issues

Leave a Comment